Legal Center.

This Refund Policy explains how Mailtr handles refunds for paid subscription billing that is processed through Razorpay or another approved payment provider.

1. Immediate cancellation refund window

If you cancel a paid subscription immediately within 6 hours of the successful payment for the current billing period, Mailtr will attempt a full refund of that current period charge.

2. Cancellations after 6 hours

If the immediate cancellation request is made more than 6 hours after the successful charge for the current billing period, the current period amount is not refundable. Your access will end immediately and the account will move to the free plan.

3. Scheduled cancellation at period end

If you choose cancellation at period end, your paid access remains active until the end of the current billing period. No refund is issued merely because access is scheduled to end at renewal.

4. Upgrade adjustments

When you move from an active paid plan to a higher paid plan, Mailtr may apply a remaining-value credit or refund adjustment for the unused portion of the earlier period where operationally supported by the payment flow.

5. Processing timelines

Once a refund is initiated, settlement timelines depend on your bank, card network, UPI app, and payment provider. Mailtr cannot guarantee the exact settlement date after the refund instruction has been accepted by the payment provider.

6. Scope of this policy

This policy describes Mailtr's product billing practice. It forms part of our Terms of Service and does not override any non-excludable rights you may have under applicable law. If you have a billing dispute, contact support with your invoice reference number and account email.